FAQ

Returns

Q: Can I return a product if I’m not satisfied?
A: Yes, we accept returns for both defective and non-defective products. Items must be returned in new or slightly used condition within 30 days of purchase.

Q: How do I return an item?
A: Use the pre-paid return label included in your package and send your item to the Luxe Minence Returns Department at: 12 Moorgate St, Chippendale NSW 2008, Australia

Q: Are there any fees for returns?
A: No, there are no additional shipping or restocking fees for returns.

Exchanges

Q: Can I exchange an item I purchased?
A: Yes, exchanges are allowed for items in new or slightly used condition within 30 days of purchase. The process follows the same guidelines as returns.

Q: How do I initiate an exchange?
A: Contact our customer support team at info@luxeminence.com with your order details, and they will assist you with the exchange process.

Refunds

Q: How long does it take to process a refund?
A: Refunds are processed within 10 days of receiving your returned item.

Q: How will I receive my refund?
A: Refunds are issued to the original payment method used for the purchase.

Shipping

Q: How much does shipping cost?
A: Shipping within Australia is free for all orders.

Q: How long will it take to receive my order?
A: Estimated delivery time is 1-3 business days, with shipments occurring Monday to Friday.

Q: When will my order be processed?
A: Orders are processed within 1 business day if placed before 18:00. Orders placed on weekends are processed the next business day.

Payment

Q: What payment methods do you accept?
A: We accept PayPal as our payment method.

Q: In which currency are transactions processed?
A: All transactions are processed in Australian Dollars (AUD $).

Q: Are taxes and shipping fees included in the price?
A: Prices include VAT, and any applicable shipping fees or taxes are added at checkout.